Customer Service
Creating value for customers and putting customers first is the purpose that Hairou has been practicing since its establishment. By improving service quality management and combining service product content, Hairou Innovation provides customers with a diversified and flexibly configurable service product portfolio to better improve customer on-site efficiency.
quick response
Hairobotics has a responsive
service team
7*24
remote support
Respond to customers
Respond to customers
Reach the scene
Reach the scene
Service Quality Management
End-to-end one-stop service
Service Content
Remote technical support services
Provide technical consulting and business consulting services by phone, email or instant messaging tools, and provide remote fault diagnosis, remote fault handling and fault guidance services to quickly solve difficult problems.
On-site diagnostic repair services
When the remote technical support cannot handle the current fault, Hairou will arrange the operation and maintenance engineer to go to the customer's site for maintenance as soon as possible.
Preventive Maintenance services
With an active, customized and butler-style service concept, we conduct a comprehensive inspection of the customer's on-site environment and equipment, make in-depth quantitative assessments, and provide rectification
Software function optimization and upgrade
Actively discover or respond to customers' software function optimization and change requirements in a timely manner, and develop and upgrade functions according to customer needs.
Training Services
According to customer requirements, we can set up rich courses and practical guidance training for software and hardware operation, configuration, fault recovery and maintenance, etc., to improve the basic problem-handling ability of on-site operation and maintenance personnel.
On-site service
According to customer needs, we want customers to send on-site engineers to provide customers with a convenient and flexible employment model, and the cost is reasonable and controllable. Engineers will provide fault benefits and equipment maintenance work at the customer's job site to ensure rapid response to customer needs.
Spare parts service
Hairou has set up multiple spare parts warehouses all over the country, managed by special personnel, and can provide customers with comprehensive spare parts services in a timely and rapid manner, fully covering customer needs.
Guardian service during peak business hours
During the peak period of the customer's business, Hairou can provide remote technical support, on-site on-site or battery rental and other services to ensure the stable operation of the customer's on-site peak period.
Quick Repair
